Appeals and Complaints Procedure

If an Applicant disagrees with a negative eligibility determination, he/she has the right to appeal the decision.

First level of appeal

Within 30 days of receiving the initial determination, he/she may appeal the decision by submitting a letter stating the case for reconsideration in Slovak or English, along with the Application Form, to the MunSEFF Project Office (Laurinská 18, 811 01 Bratislava, Slovakia). Any supporting documentation will also need to be submitted in Slovak or English.

A written response to the appeal (by electronic mail or fax) will be made by the Project Office within 15 days of receiving the appeal request.

Second level of appeal

If the Applicant still does not agree with a negative decision at the first level of appeal, he/she may appeal a second time to the funding agency, the European Bank for Reconstruction and Development (EBRD) through its Operations Leader for this project:

Mr Denis Viennot
Project Manager
European Bank for Reconstruction and Development (EBRD)
One Exchange Square
London EC2A 2JN
United Kingdom

The second appeal will only be considered if it is submitted within 30 days of the date of the first appeal response letter. To appeal at the second level, the Applicant should provide an English or Slovak language copy of the original application, a copy of his/her first appeal letter, and the written response from the Project Office.

The EBRD will consider the final appeal letter within 30 days and will inform the Applicant of its decision in writing. Should the decision remain negative, the Applicant can appeal no further.

If the Applicant receives a negative determination of eligibility after direct consultation with the EBRD, the Applicant’s appeal will be directed to the EBRD by the Project Team at the first level of appeal, rather than going through the two-stage process.